{"id":396,"date":"2025-11-04T12:26:02","date_gmt":"2025-11-04T12:26:02","guid":{"rendered":"https:\/\/gaviaspreview.com\/wp\/homirx\/?page_id=14"},"modified":"2025-11-04T12:26:03","modified_gmt":"2025-11-04T12:26:03","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/mech-o.com\/fr\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p><em>Last updated: November 2025<\/em><\/p>\n\n\n\n<p>At&nbsp;<strong>Mech &amp; O Ltd<\/strong>, your satisfaction is our priority.<br>We design every&nbsp;<strong>atmospheric water generator<\/strong>&nbsp;and&nbsp;<strong>eco-engineering system<\/strong>&nbsp;to meet the highest standards of quality, sustainability, and reliability.<br>If for any reason you are not satisfied with your purchase, this&nbsp;<strong>Refund and Returns Policy<\/strong>&nbsp;explains your rights and our procedures for refunds, exchanges, and repairs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Purpose<\/strong><\/h2>\n\n\n\n<p>This policy outlines how customers can return or request a refund for products purchased from&nbsp;<strong>Mech &amp; O Ltd<\/strong>&nbsp;(either online or through direct quotation).<br>It complies with consumer protection laws applicable in the&nbsp;<strong>Republic of Mauritius<\/strong>&nbsp;and reflects our commitment to transparency and ethical business practices.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Eligibility for Returns<\/strong><\/h2>\n\n\n\n<p>You may be eligible for a return or refund if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product was\u00a0<strong>purchased directly<\/strong>\u00a0from Mech &amp; O Ltd or an authorized distributor.<\/li>\n\n\n\n<li>A return request is submitted\u00a0<strong>within 14 calendar days<\/strong>\u00a0of delivery.<\/li>\n\n\n\n<li>The item is in\u00a0<strong>unused, undamaged, and resalable condition<\/strong>\u00a0in its original packaging.<\/li>\n\n\n\n<li>You possess the\u00a0<strong>original invoice or purchase receipt<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>If the product has been installed, used, or altered, we reserve the right to deny a return or charge a restocking fee.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Non-Returnable Items<\/strong><\/h2>\n\n\n\n<p>Certain items and conditions are not eligible for refund or exchange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom-configured or made-to-order systems.<\/li>\n\n\n\n<li>Installed or commissioned equipment.<\/li>\n\n\n\n<li>Replacement filters, consumables, or accessories that have been unsealed.<\/li>\n\n\n\n<li>Products damaged due to misuse, poor maintenance, or electrical surges.<\/li>\n\n\n\n<li>Promotional, clearance, or discounted items.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Return Process<\/strong><\/h2>\n\n\n\n<p>To initiate a return, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact our support team<\/strong>\u00a0at \ud83d\udce7\u00a0<a>support@mech-o.com<\/a>\u00a0or call \ud83d\udcde +230 5 XXX XXXX.<\/li>\n\n\n\n<li>Provide your\u00a0<strong>invoice number<\/strong>,\u00a0<strong>serial number<\/strong>, and a brief description of the issue.<\/li>\n\n\n\n<li>Our team will review your request within\u00a0<strong>3 business days<\/strong>\u00a0and issue a\u00a0<strong>Return Authorization Number (RAN)<\/strong>\u00a0if applicable.<\/li>\n\n\n\n<li>Carefully repack the product in its original packaging and ship or deliver it to our service center in\u00a0<strong>Eb\u00e8ne, Mauritius<\/strong>.<\/li>\n\n\n\n<li>Once received, our technical team will inspect the product and confirm eligibility for a refund, exchange, or repair.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Inspection and Evaluation<\/strong><\/h2>\n\n\n\n<p>All returned items undergo a detailed inspection by our certified technicians.<br>Approval of a refund or replacement depends on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product condition after inspection.<\/li>\n\n\n\n<li>Verification that the issue is not caused by misuse or environmental factors.<\/li>\n\n\n\n<li>Confirmation that serial numbers and purchase details match our records.<\/li>\n<\/ul>\n\n\n\n<p>This process usually takes&nbsp;<strong>5 to 10 business days<\/strong>&nbsp;after we receive the item.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Refund Method<\/strong><\/h2>\n\n\n\n<p>If your return is approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be issued via the\u00a0<strong>same payment method<\/strong>\u00a0used for purchase (bank transfer, card, etc.).<\/li>\n\n\n\n<li>Refunds may take up to\u00a0<strong>10 working days<\/strong>\u00a0to appear, depending on your bank.<\/li>\n\n\n\n<li>If payment was made via cheque, refunds will be processed after cheque clearance.<\/li>\n<\/ul>\n\n\n\n<p>Partial refunds or credits may be issued when products show minor signs of use or packaging is missing.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Exchanges and Replacements<\/strong><\/h2>\n\n\n\n<p>Instead of a refund, customers may request an exchange or replacement.<br>We will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replace defective items with the same model (subject to stock availability).<\/li>\n\n\n\n<li>Offer an upgrade or equivalent model at the customer\u2019s request, with price adjustments as needed.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Shipping and Return Costs<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is due to a\u00a0<strong>faulty or incorrect item<\/strong>\u00a0shipped by Mech &amp; O Ltd, we cover all shipping and handling fees.<\/li>\n\n\n\n<li>If the return is for any other reason (e.g., change of mind, wrong model ordered), the customer bears the return shipping cost.<\/li>\n\n\n\n<li>Products damaged during return transit because of poor packaging will not be accepted.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Damaged or Defective Deliveries<\/strong><\/h2>\n\n\n\n<p>If a product arrives visibly damaged:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Report the issue within\u00a0<strong>48 hours<\/strong>\u00a0of delivery with photo evidence.<\/li>\n\n\n\n<li>Do\u00a0<strong>not<\/strong>\u00a0install or power on the unit.<\/li>\n\n\n\n<li>Contact support immediately so our logistics team can arrange an exchange or inspection.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Installation-Related Issues<\/strong><\/h2>\n\n\n\n<p>Once an atmospheric water generator has been installed by our authorized technicians, any malfunction will be handled under the&nbsp;<strong>Warranty Policy<\/strong>&nbsp;(see Section 9 of the Terms &amp; Conditions).<br>Installed units are not eligible for a return but will be repaired or replaced under warranty conditions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Product Testing Prior to Refund<\/strong><\/h2>\n\n\n\n<p>In some cases, Mech &amp; O Ltd may request a site inspection or test run before approving a refund to ensure the issue is not due to local conditions (humidity, electrical instability, or improper usage).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>12. Restocking Fees<\/strong><\/h2>\n\n\n\n<p>Returns for non-defective products may incur a&nbsp;<strong>15 % restocking fee<\/strong>&nbsp;to cover administrative and inspection costs.<br>This fee will be deducted from the total refund amount.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>13. Cancellations<\/strong><\/h2>\n\n\n\n<p>Orders may be cancelled before dispatch with no penalty.<br>Once products are shipped or installation has begun, cancellation is not possible.<br>Project-based or bulk orders cancelled after procurement may incur up to&nbsp;<strong>30 % cancellation fees<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>14. Warranty vs. Refund Distinction<\/strong><\/h2>\n\n\n\n<p>Refunds apply only to initial product purchases that meet return criteria.<br>All subsequent performance issues fall under our&nbsp;<strong>24-month warranty<\/strong>&nbsp;program, which covers repair or part replacement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>15. Timelines<\/strong><\/h2>\n\n\n\n<p>Typical timeline overview:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return request: within 14 days of delivery<\/li>\n\n\n\n<li>Inspection: 5\u201310 working days<\/li>\n\n\n\n<li>Refund processing: 7\u201310 working days after approval<br>Total resolution time:\u00a0<strong>up to 21 working days<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>16. International Purchases<\/strong><\/h2>\n\n\n\n<p>For customers outside Mauritius:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are processed in Mauritian Rupees (MUR).<\/li>\n\n\n\n<li>Exchange rate differences or international transfer fees are not reimbursed.<\/li>\n\n\n\n<li>Customs and re-import duties are the buyer\u2019s responsibility.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>17. Limitation of Liability<\/strong><\/h2>\n\n\n\n<p>Mech &amp; O Ltd\u2019s liability for any refund claim shall not exceed the original purchase price of the product.<br>We are not responsible for indirect, consequential, or incidental losses arising from product malfunction or delay in processing returns.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>18. Customer Responsibilities<\/strong><\/h2>\n\n\n\n<p>Customers are responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proper packaging of returned items.<\/li>\n\n\n\n<li>Keeping proof of shipment or delivery.<\/li>\n\n\n\n<li>Ensuring products are insured during return transit.<br>Failure to follow these steps may result in return denial.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>19. Communication<\/strong><\/h2>\n\n\n\n<p>All communication regarding refunds or returns must be directed to:<br>\ud83d\udce7&nbsp;<strong><a>support@mech-o.com<\/a><\/strong><br>\ud83d\udcde&nbsp;<strong>+230 5 XXX XXXX<\/strong><br>\ud83c\udfe2&nbsp;<strong>Eb\u00e8ne, Mauritius<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>20. Policy Updates<\/strong><\/h2>\n\n\n\n<p>Mech &amp; O Ltd reserves the right to update or modify this Refund and Returns Policy at any time to reflect improvements in service or compliance with legal updates.<br><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>21. Governing Law<\/strong><\/h2>\n\n\n\n<p>This policy shall be governed by and interpreted according to the&nbsp;<strong>laws of Mauritius<\/strong>.<br>Any dispute arising under or in connection with this policy will be subject to the jurisdiction of the&nbsp;<strong>Commercial Court of Mauritius<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: November 2025 At&nbsp;Mech &amp; O Ltd, your satisfaction is our priority.We design every&nbsp;atmospheric water generator&nbsp;and&nbsp;eco-engineering system&nbsp;to meet the highest standards of quality, sustainability, and reliability.If for any reason you are not satisfied with your purchase, this&nbsp;Refund and Returns Policy&nbsp;explains your rights and our procedures for refunds, exchanges, and repairs. 1. Purpose This policy outlines how customers can return or request a refund for products purchased from&nbsp;Mech &amp; O Ltd&nbsp;(either online or through direct quotation).It complies with consumer protection laws applicable in the&nbsp;Republic of Mauritius&nbsp;and reflects our commitment to transparency and ethical business practices. 2. Eligibility for Returns You may be eligible for a return or refund if: If the product has been installed, used, or altered, we reserve the right to deny a return or charge a restocking fee. 3. Non-Returnable Items Certain items and conditions are not eligible for refund or exchange: 4. Return Process To initiate a return, please follow these steps: 5. Inspection and Evaluation All returned items undergo a detailed inspection by our certified technicians.Approval of a refund or replacement depends on: This process usually takes&nbsp;5 to 10 business days&nbsp;after we receive the item. 6. Refund Method If your return is approved: Partial refunds or credits may be issued when products show minor signs of use or packaging is missing. 7. Exchanges and Replacements Instead of a refund, customers may request an exchange or replacement.We will: 8. Shipping and Return Costs 9. Damaged or Defective Deliveries If a product arrives visibly damaged: 10. Installation-Related Issues Once an atmospheric water generator has been installed by our authorized technicians, any malfunction will be handled under the&nbsp;Warranty Policy&nbsp;(see Section 9 of the Terms &amp; Conditions).Installed units are not eligible for a return but will be repaired or replaced under warranty conditions. 11. Product Testing Prior to Refund In some cases, Mech &amp; O Ltd may request a site inspection or test run before approving a refund to ensure the issue is not due to local conditions (humidity, electrical instability, or improper usage). 12. Restocking Fees Returns for non-defective products may incur a&nbsp;15 % restocking fee&nbsp;to cover administrative and inspection costs.This fee will be deducted from the total refund amount. 13. Cancellations Orders may be cancelled before dispatch with no penalty.Once products are shipped or installation has begun, cancellation is not possible.Project-based or bulk orders cancelled after procurement may incur up to&nbsp;30 % cancellation fees. 14. Warranty vs. Refund Distinction Refunds apply only to initial product purchases that meet return criteria.All subsequent performance issues fall under our&nbsp;24-month warranty&nbsp;program, which covers repair or part replacement. 15. Timelines Typical timeline overview: 16. International Purchases For customers outside Mauritius: 17. Limitation of Liability Mech &amp; O Ltd\u2019s liability for any refund claim shall not exceed the original purchase price of the product.We are not responsible for indirect, consequential, or incidental losses arising from product malfunction or delay in processing returns. 18. Customer Responsibilities Customers are responsible for: 19. Communication All communication regarding refunds or returns must be directed to:\ud83d\udce7&nbsp;support@mech-o.com\ud83d\udcde&nbsp;+230 5 XXX XXXX\ud83c\udfe2&nbsp;Eb\u00e8ne, Mauritius 20. Policy Updates Mech &amp; O Ltd reserves the right to update or modify this Refund and Returns Policy at any time to reflect improvements in service or compliance with legal updates. 21. Governing Law This policy shall be governed by and interpreted according to the&nbsp;laws of Mauritius.Any dispute arising under or in connection with this policy will be subject to the jurisdiction of the&nbsp;Commercial Court of Mauritius.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-396","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mech-o.com\/fr\/wp-json\/wp\/v2\/pages\/396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mech-o.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mech-o.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mech-o.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mech-o.com\/fr\/wp-json\/wp\/v2\/comments?post=396"}],"version-history":[{"count":1,"href":"https:\/\/mech-o.com\/fr\/wp-json\/wp\/v2\/pages\/396\/revisions"}],"predecessor-version":[{"id":875,"href":"https:\/\/mech-o.com\/fr\/wp-json\/wp\/v2\/pages\/396\/revisions\/875"}],"wp:attachment":[{"href":"https:\/\/mech-o.com\/fr\/wp-json\/wp\/v2\/media?parent=396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}